Posted 1 month ago
Virtual Trainer - Call Center
Working Hours: 40 hours per week (5 days x 8 hours) on a variable schedule to match the training requirements of Customer Experience Representatives (CXRs) in a 24x365 call center.
Location: Remote / Work from Home
Who You’ll Work For
REEF’s mission is to connect the world to your block.
We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.
With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.
Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.
What You’ll Do
Reporting to the Manager of CX Support Services, the CX trainer will develop and facilitate outstanding training and workshop activities that engage employees, help them meet their learning objectives, and contribute to the department’s overall performance targets. This position will regularly review training practices to maximize participation, satisfaction, and success.
The primary job function is training for Call Centre CXRs via self-paced, online curriculum. Secondary function is Internal Services training. Additional responsibilities include training of other Shared Services departments and roles.
Facilitation 30%
Content Creation & Updates 30%
Supervisory 25%
Administration 10%
Coaching 5%
What We Want From You
What We’ll Provide
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
WORKING CONDITIONS:
Work is performed indoors for extended periods of time including up to the entire duration of shift.
Clinch in Vancouver, British Columbia, Canada